Shipping Policy
Shipping & Delivery
Available shipping options depend on the items in your order and your delivery address. Check the available methods and shipping charge at checkout before paying. If no suitable option appears, please contact us before ordering.
Order processing
Ordinary vase orders are usually dispatched within 3–5 business days after payment. This is the time before your order is handed to the carrier; it is separate from transit time. Processing times for other items may vary. If you need an order for a particular date, please contact us before ordering.
Business days do not include weekends or public holidays.
Shipping charges
For orders containing only bunny keychains, Standard Shipping is US$6.90 below US$99, with free shipping on qualifying orders of US$99 or more. This option does not guarantee air transport. The rates in the table below apply to other products, where available. Orders combining bunny keychains with other products may have combined shipping charges; the final charge is shown at checkout. All amounts below are in US dollars.
| Order amount | Shipping option | Shipping charge |
|---|---|---|
| US$1.00–98.99 | Air Transport, where available | US$12.90 |
| US$1.00–98.99 | Land Transport, where available | US$8.90 |
| US$99 or more | Free shipping, where available | US$0 |
Free shipping does not guarantee air transport. The shipping method is arranged according to the product and destination.
Destinations and transit estimates
We ship to supported destinations. The estimates below apply after dispatch and do not include the order-processing time above. Availability can vary by product and delivery address.
| Destination / service | Estimated transit time after dispatch |
|---|---|
| United States — Air Shipping | 8–10 business days |
| United States — Land Shipping | 18–20 business days |
| Canada | 9–16 business days |
| Mexico | 12–15 business days |
| Australia & New Zealand | 10–15 business days |
| United Kingdom | 10–16 business days |
| Other supported European destinations | 12–17 business days |
| Other supported destinations | 14–25 business days |
These are estimates, not guaranteed arrival dates. Customs clearance, local carrier schedules, remote-area delivery, public holidays, weather and other circumstances may cause delays. If timing matters, contact us before ordering to check the available service.
Tracking and delivery questions
Tracking details will be sent after dispatch. After a tracking number is issued, the carrier may require up to 4–5 business days to show movement or updated information.
If tracking appears delayed or shows delivery but you cannot locate the parcel, email service@thedecortherapy.com with your order number and tracking number so we can review the shipment.
Damaged, defective or incorrect items
Please inspect your order on arrival. Contact service@thedecortherapy.com as soon as possible, preferably within 48 hours of delivery. Include your order number, clear photos or video of the issue, photos of the inner and outer packaging, and a photo of the shipping label. Keep the item and all packaging until we confirm the next steps.
Please see our Refund Policy for the full process and available resolutions. Do not send an item back without our written instructions.
Hotel and project quantities
For a hotel or multi-piece project, contact us before ordering to check freight and timing for your quantities and destination.